Shipping policy

Free shipping

Every order ships free to the United States, Canada, Mexico and Australia, with tracking. We don't ship to other countries at the moment.

Processing time

Orders are packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). As soon as your order ships, we'll email you the tracking number.

Delivery time

Orders ship from our fulfillment center in China. Estimated delivery times, from order to door (including processing):

Destination	Estimated delivery
United States	8–15 business days
Canada	10–18 business days
Australia	10–18 business days
Mexico	12–22 business days

These are estimates. Customs checks, public holidays and peak seasons can occasionally add a few days.

Tracking

Every order includes tracking. It can take 2–3 business days after shipping for the first tracking update to appear.

Customs, duties and taxes

Our prices don't include import duties or taxes that your country may charge, if any; these are the recipient's responsibility. If you're asked to pay a charge when your parcel arrives, contact us before paying and we'll help.

Address changes

Please check your shipping address at checkout. If you need to change it, contact us within 12 hours of ordering. Once a parcel has shipped, we can't redirect it.

Late, lost or damaged parcels

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping (45 days for Mexico), contact us and we'll send a replacement or give you a full refund. If your parcel arrives damaged, see our refund policy.