Refund policy

We want you to love your console. If something isn't right, here's how we make it right.

30-day returns

You can return any item within 30 days of delivery for a refund. Items must be in like-new condition, in the original packaging, with all accessories (cables, controllers, memory cards and manual).

Faulty, damaged or wrong item

If your order arrives faulty, damaged or isn't what you ordered, contact us within 30 days of delivery with your order number and a short photo or video of the problem. We'll send a free replacement or give you a full refund — your choice. In most cases you won't need to send anything back; if we do need the item, we'll pay for the return shipping.

Changed your mind?

Contact us first and we'll send you the return address and instructions. Please don't post items back without contacting us — parcels sent to the wrong address can't be refunded. Return shipping for change-of-mind returns is paid by the customer, and we recommend a tracked service. Because shipping to you was free, nothing is deducted for it.

Exchanges

Want a different color or storage size? Contact us within 30 days of delivery and we'll arrange the exchange.

Refunds

Once your return arrives and has been checked, we'll email you and refund your original payment method within 5 business days. Your bank or card issuer may take a few more days to show the credit.

Cancellations

You can cancel for a full refund any time before your order ships. After it ships, the return policy above applies.

What we can't accept

Items damaged by drops, liquid or misuse after delivery.
Items that have been opened up, repaired or modified by someone other than us.
Change-of-mind returns requested more than 30 days after delivery.

Your consumer rights

Nothing in this policy limits the rights you have under the consumer laws of your country. For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.