- Reply within 1 business dayMonday to Friday
- Order questionsInclude your order number
- 30-day returnsFaulty? Free replacement
- Free shippingUS, CA, MX & AU
Quick answers
Where is my order?
You'll get a tracking link by email as soon as your order ships. It can take 2–3 business days for the first tracking update to appear.
How long does shipping take?
Shipping is free to the US, Canada, Mexico and Australia, and every order includes tracking. Orders usually arrive in 8–15 business days in the US, 10–18 in Canada, 10–18 in Australia and 12–22 in Mexico. See our shipping policy.
Can I return my order?
Yes. You have 30 days from delivery to return it. If it arrives faulty or damaged, we'll send a free replacement or refund you in full. See our refund policy.
My console isn't working — what should I do?
Send us your order number and a short photo or video of the problem. If it arrived faulty, we'll send a free replacement or refund you in full.