Standard shipping is free on every order, with no minimum spend. Orders ship from the United States.
We deliver to the United States and to the other countries and regions available at checkout. If your country isn't listed at checkout, we can't deliver there yet.
For international orders, import duties and taxes are already included in the product prices shown in your currency, and shipping is free, so the checkout total is all you pay and there is nothing extra to pay on delivery. For US orders, applicable sales tax is shown at checkout.
Orders are normally prepared within 1–3 business days, Monday to Friday, excluding public holidays.
Estimated standard delivery is 7–16 calendar days from order placement to arrival. This total includes order processing and carrier transit; it is not an additional 7–16 days after dispatch. Delivery times are estimates. Destination, carrier delays, holidays or customs may affect the estimate. Review any delivery estimate displayed before payment, or contact us for the current estimate for your address. A specific delivery date is not guaranteed unless expressly confirmed before purchase.
We email tracking details after shipment. The first carrier scan can take 2–3 business days to appear.
If we learn that we cannot ship within the stated shipment period, we will notify you, provide a revised shipment date where available, and offer the choice to accept the delay or cancel the unshipped order for a prompt refund. We will obtain consent to a delay when required; otherwise the unshipped order will be canceled and refunded.
Contact us promptly to request an address change or cancellation. Orders may be canceled for a full refund before shipment. A shipped order is handled under our return policy; carrier redirection may not be available.
If tracking has not updated for 10 days, or your order has not arrived within 30 days after shipping, contact us. As in our return policy, we offer a replacement or refund for lost, damaged or incorrect items after reviewing the issue. These procedures do not reduce your mandatory consumer rights.
See our Return and Refund Policy.
Email support@retroorbitgames.com or use our contact form. We reply within 1 business day, Monday to Friday.