Frequently Asked Questions
Quick answers about our consoles, shipping and returns. Can't find what you need? Email support@retroorbitgames.com.
Choosing a console
What's the difference between a handheld and a TV console?+
A handheld has its own screen, controls and rechargeable battery, so you can play anywhere. It's made for one player. A TV console plugs into a TV, projector or monitor over HDMI and includes two wireless controllers, so two people can play together. Our comparison page lines up every model.
Which handheld has the biggest screen?+
The R36S MAX, with a square 4-inch 720×720 screen. The R36S and R36S PSP Edition have a 3.5-inch 640×480 screen.
Can two people play at the same time?+
Yes, on any of our TV consoles. Each one includes two 2.4G wireless controllers. Our handhelds are designed for one player.
Do the TV consoles work with a projector or monitor?+
They connect over HDMI, so they work with TVs, projectors and monitors that have an HDMI input.
Games
Do the consoles come with games?+
Yes. Every console arrives with games preloaded: up to about 22,000 on our handhelds, and 20,000+ on our TV consoles (40,000+ on the 64GB X2 Plus).
Is a specific game guaranteed to be included?+
No. Screen images on our product pages are illustrations, and specific titles aren't guaranteed. Some heavier 3D games may not run smoothly on every model, so check each product page for the systems it supports.
Can I add my own games?+
Our handhelds use microSD (TF) cards, so you can copy your own game files onto them from a computer. Follow our guide, How to add games to the R36S. More step-by-step guides are in our Help Center. Please only add games you own or have the right to use.
Shipping
Where do you ship from and to?+
Orders ship from the United States. We deliver to the US and to the other countries and regions available at checkout.
How much is shipping?+
Standard shipping is free on every order, with no minimum spend. For international orders, import duties and taxes are already included in the product price, so there is nothing extra to pay on delivery.
When will my order ship?+
Orders are normally prepared within 1–3 business days, Monday to Friday, excluding public holidays. We email tracking details once it ships. The first carrier scan can take 2–3 business days to appear.
Estimated standard delivery is 7–16 calendar days from order placement to arrival. This total includes order processing and carrier transit; it is not an additional 7–16 days after dispatch. Delivery times are estimates.
Is a wall adapter included?+
Each console comes with a USB charging or power cable. A wall adapter isn't included unless it's listed under In the box on the product page. A standard 5V USB wall adapter is the usual choice; follow the guide in the box for your model.
Returns and support
What is your return policy?+
You can return an item within 30 days of delivery if it's in like-new condition, in the original packaging, with all accessories. Contact us first for the return address. For change-of-mind returns, return shipping is paid by the customer, and there's no restocking fee. See the full return policy.
My console arrived faulty. What should I do?+
Email us within 30 days of delivery with your order number and a short photo or video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. In most cases you won't need to send anything back.
Can I cancel or change my order?+
You can cancel for a full refund any time before your order ships. For an address change, contact us as soon as possible.
How do I contact you?+
Email support@retroorbitgames.com or use our contact form. We reply within one business day, Monday to Friday.